The computer aided dispatch market is expected to close in on revenues worth over US$ 1,500 Mn in 2019, according to a recent research of Fact.MR. Growth of the computer aided dispatch market remains influenced by innovations and advancements in technology aiding in widening the scope of application of CAD systems.
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The report opines that although on-premise computer aided dispatch systems will continue to hold a significant share of the market, demand for cloud-based CAD systems will increase in the near future. The competition in the logistics and e-commerce sectors is intensifying, as companies shift their focus toward streamlining their dispatch solutions and call centers, to expand their customer base.
Setting up cloud-based CAD systems is relatively straightforward and deprives the requirement of additional hardware, which in turn provides companies with an economic alternative. Additionally, leading cloud service-providers are continuously fortifying their security to create an enhanced infrastructure for supporting the systems.
Companies and public safety institutions are finding cloud-based computer aided dispatch systems increasingly useful owing to the systems’ ability to allow seamless information exchange between departments. The study estimates the cloud-based CAD systems to register a Y-o-Y growth of 11.3% in 2019.
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As modern computer aided dispatch systems enable public safety and law enforcement institutions to gain real-time information on contemporary incidences, state administrations and public safety institutions are investments into upgrading their existing call management systems. For instance, Calgary’s government recently collaborated with Hexagon Safety & Infrastructure to upgrade its 911 response systems. On similar lines, the Scotts Bluff County in Nebraska, USA also deployed computer aided dispatch systems across different public safety verticals to shorten response times and serve citizens better.
Sophisticated computer aided dispatch systems, integrated with artificial intelligence and navigation technologies, recommend efficient routes, monitor resources, and streamline the complete dispatching process, which in turn aids in curtailing the response times. The study opines widespread adoption of computer aided dispatch systems in governmental organizations to bolster market growth, with revenues estimated at nearly US$ 600 Mn in 2018.
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