Ticketing Solution Market: Introduction
The growing adoption of automated workflow and continuous improvement in cloud technology is driving the global ticketing solution market. A ticketing solution converts all the incoming requests into tickets. Ticketing solution handles requests from multiple channels. Ticketing solution track, prioritize and follow-up on customer request. Ticketing solution enables enhanced customer service. Ticketing solution streamlines the process and simplifies the workflow. Ticketing solution enables interaction with customers with-in a single window. Ticketing solution also enables to track the past information or data about the customer. Ticketing solution collects all the relevant customer data and enables the service providers to improve their services. Vendors provide Ticketing solution with a dashboard for real-time tracking, reporting and analytics. Ticketing solution provides the holistic picture about the functioning of call center and makes it easy to identify any frequently repeating issue. Vendors provide Ticketing Solution, compatible with the social media platform and mobile devices.
With the introduction of ticketing solution revenue potential of any event has increased and the operational cost reduced. Ticketing solution also increases brand visibility and opens multiple sales channel. Ticketing solution also provides 360 degree view of customers buying behavior. Ticketing solution takes complete access to ticket processing, decides sales channel, price of the tickets and others. Ticketing solution maximizes ticket revenue by premium features of software such as targeting new customers, strengthening relations with existing customers. Ticketing solution significantly reduces cost by simplifying workflow and operations. Ticketing solution creates single ticket, vouchers, passes, seasonal tickets, parking tickets and others. Ticketing solution also manages special campaign, discounts, promotion codes, memberships and others. Ticketing solution uses real-time analytics to maximize sales for each event.
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Vendors provide high-security Ticketing solution to protect it from getting hacked. Some of the features of ticketing solution includes Ticketing solution platform, web software programming, ticketing software design, event ticket management, sales management application, online ticketing software, ticket analytics software and others. Several developments in ticketing solution with reference to technology, the steady growth of the market, along with the recent developments & innovations are among factors expected to drive the global Ticketing solution market during the forecast period.
Ticketing Solution Market: Drivers and Challenges
Continuous developments in Ticketing solution and shift towards automated workflow is driving the global Ticketing solution market. Features like reduced manpower, reduced cost, time efficient, high security, fast ticket validation, real-time tracking, and advanced technology such as barcodes are increasing the adoption of Ticketing solution and are significantly contributing to the growth of global Ticketing solution market. Other parameters such as increasing number of events and shows, increasing mobile adoption, high-security payment gateways are significantly contributing to the growth of global Ticketing solution market.
The threat of data hacking, ticketing solution failure during rush hours and ticket forging are major challenges hindering the growth of the market. However, vendors are continuously focused on the development of advanced Ticketing solution to overcome the above-mentioned challenges.
Ticketing Solution Market: Segmentation
Segmentation based on the type of deployment:
The Ticketing solution market is segmented based on the type of deployment i.e. on-premise and SaaS based. With continuous improvement in cloud technology and high adoption of cloud based technology, SaaS based deployment is expected to have major market share during the forecast period.
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Segmentation based on the component:
The Ticketing solution market is segmented based on the type of component i.e. software and services. Services market can be further segmented as professional services and managed services.
Segmentation based on the end-user:
The Ticketing solution market is segmented based on the end-user i.e. museums, live events, stadiums, movie theatre, theme parks and others.
Ticketing Solution Market: Key Development
In July 2018, ScotRail, Scotlands’s national rail operator launched new Ticketing solution i.e. Rambus mobile ticketing solution. This new Ticketing solution enables customer to buy and download ticket through smartphones.
Ticketing Solution Market: Key Players
Some of the key players of Ticketing solution are SecuTix, Etix, IMG Tickets, SAP SE, 360 Ticketing, Chetu Inc., Ticket Solutions, Inc., Trimax IT Infrastructure & Services Ltd., Active Network LLC, Ticketebo Pty Ltd., and others.
Ticketing Solution Market: Key Players
North America and Europe are expected to have the major market share of global Ticketing solution market during the forecast period due to the huge number of events happening in these regions. APEJ is expected to be the fastest growing region during the forecast period due to the continuous developments in developing countries such as China and India and increasing disposable income.
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